Interactive e-Learning Samples
A collection of dynamic e-Learning modules that highlight my expertise in Leadership Development, Customer Service Training, and New Hire Orientation materials. These samples specifically emphasize interactive case studies, offering immersive experiences that immerse learners in real-world scenarios. Additionally, I feature role-play scenarios, requiring individuals to apply newfound skills directly within their professional contexts, and various interactive knowledge checks.
Real-World Case Study: Leadership Development -Google Oxygen 8
This course is designed as a pre-work assignment for a full-day Instructor-led Session on Managing People and Creating Positive Work Cultures. The learning module introduces participants to the Google Oxygen 8 - a series of management principles used by Google to create a productive, positive work culture. Participants will then utilize these principles in the ILT session that follows.
Performance Gap: The organization faces several issues that point to management and cultural issues within the company’s manufacturing plant, including serious ethics complaints, consistent exit interviews citing management issues, and a high attrition rate. Management demonstrates issues in performance management, consistent 1 on 1s, and general civility in the workplace.
Learning Solution: Employees are provided access to the self-paced e-learning module built to emulate a case study on the Google Project Oxygen. Participants are asked to reflect on the impact of the Oxygen 8 attributes at Google, and the applicability of these concepts to their own work environments.
Learning Tools: Built-in Articulate Storyline, the course uses animation, character interactions, timeline functions, animations, variables, job aides, and a post-learning review experience. The package can be uploaded to a Learning Management System and report feedback to trainers.
Role-Play Scenario: Customer Service Training
This course is designed to allow customer service representatives to practice utilizing the 5 Core Values of Customer Service using real-world scenarios. the course was developed using Design Thinking, Understanding by Design, and Human-Centered Design frameworks.
Performance Gap: There is a need to provide customer service staff the opportunity to role-play various customer service situations in a “safe” environment. This training teaches customer service representatives to match 5 key customer service tenets (Listen to the Customer, Offer Solutions, Not Excuses, Go the Extra Mile, Ask for Feedback, and Respect Your Customers) with on-the-job examples.
Learning Solution: Employees are provided access to the self-paced, scenario-based, e-learning module and must reach the complete/pass stage to receive a “core values” badge in the company’s Learning Management System.
Learning Tools: Built-in Articulate Storyline, this course uses character interactions, success meters, timeline functions, animations, variables, job aides, and a post-learning review experience. The package can be uploaded to a Learning Management System and report feedback to trainers.
Interactive Knowledge Checks: New Hire Orientation
The following work sample demonstrates a variety of knowledge checks incorporated into a New Hire Orientation module introducing the topic of Quality control to a diverse audience for a Pharmaceutical Manufacturing company.
Performance Gap: Previously the strategy for exposing new hires to the critical concept of Quality and the responsibilities of every employee to Quality regulations was through the deployment of 15 Standard Operating Procedure documents with a read-and-sign compliance check mechanism. In our needs analysis, we determine three critical performance factors: Not only was the method of instruction inefficient (allowing up to 8 hours for new employees to sit at computers and read) and ineffective (employee retention of the material was minimal and there was no real method to ensure comprehension), but we also determined that the delivery method was intimidating new hires and resulting in a high attrition rate within the first three weeks of employment.
Learning Solution: The e-learning solution is designed to provide an overview of Quality and the responsibilities of the Quality Unit by covering the essence of the topic and avoiding some of the extreme detail found in the SOPs that clouded learners’ comprehension of key principles. In addition, I utilized the opportunity to address the feeling of belonging for new hires by using a “tour of Quality Unit” scenario and introducing learners to various characters from the Quality Unit. Interactive knowledge checks using a variety of testing styles (fill-in-the-blank, drag-and-drop process charts, timeline ordering, multiple choice questions, and true and false questions) were placed at each “stop” in the tour. Learners can proceed at their own pace, however, even with repeating parts of the units several times, the entire module takes under 90 minutes to complete.
Learning Tools: The learning solution would be built in Articulate Storyline.